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Custom and Special orders will be processed as per quotation. Custom and Special orders must be approved with a signature from the authorized purchaser. Custom and Special order items can not be returned or exchanged. All Custom and Special order sales are final. Please contact our customer service department for pictures and color samples to insure your complete satisfaction.
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Customer is responsible for ordering the correct size, style, finish, quantity, Etc. for their intended use.
Our information as to specifications is guaranteed to be correct but not your application of it. Warranty is void if any product is used for something other then it's intended purpose or modified by the customer in any way without our authorization. If asked for our recommendation on product selection and/or use, we will give our opinion based on the information you provided to the best of our ability, but we accept no responsibility for anything other then shipping the products as ordered. It is customer's responsibility to order correct items, sizes etc..
Lead Times: Are always estimated to the best of our ability but many factors (work load, staffing at the factory, holidays, humidity, weather, etc.) effect this so we don't guarantee delivery dates. We normally can however meet or beat your required dates as long as the above is considered. Once production begins, you will be billed for work done if cancelled prior to completion. It is best to allow 4 weeks Minimum for standard fiberglass more for custom, 8 to 12 weeks for Custom metal. Bottom line is - we don't guarantee specific delivery times.
Warranty: Damaged items, quantity error, or incorrect items, finishes, Etc. will be corrected, replaced or refunded at the company’s discretion. Other Pre - approved and Accepted returns (*see below) for any other reason will be assessed a restocking fee of at least 25% plus shipping. Any authorized return must be in the original packing, unused, and in new condition. If used or planted in - it is not returnable. Most items have a one year manufacturer's warranty. Again, we are just the distributor, not the factory - We (GoodieStore, Inc) assume no liability and accept no responsibility for any damages, injury, or other issues resulting from the use or misuse of products sold by us. Any such claims should be addressed to the manufacturer.
Returns: We serve predominantly professionals in the industry as a distributor for various factories and suppliers. All Warranties are limited to those offered by the factory. As the distributor and or independent Rep., we do not service warranty issues. Our involvement and responsibility ends upon delivery of the products as ordered. We will however be happy to assist with any warranty issues between the customer and factory. Most items have a one year manufacturer's warranty against defects in material or workmanship. Inquire for specifics on various items. Some items offer extra service such as drain holes to be drilled for drainage - Some do not. Item will be shipped without if not offered by that factory.
More…Product warranties and return policies vary depending on the lines. Unless otherwise noted, returns, guarantees and warranties are limited to those offered by the manufacturers or if an affiliate link, the individual merchants. * Most items are made or finished to order...Therefore no return or exchanges are accepted for any reason other then as outlined here. Please be sure of what you are ordering. If unsure about a finish - order a sample. Once it's in production and / or delivered - it's yours!
Planters and made to order items: Because we deal in commercial planters, Ash and Trash containers and accessories, many made or finished to order, geared toward business and industry needs that can not easily return to the factory, special terms apply, see below.
Factory or company errors: We make every effort to avoid problems and errors but in the rare instance of a mistake... If shipment is not received as ordered (style, type, color, size, Etc), our responsibility and liability is limited to correcting the specific error only, and we will do so as quickly as possible.. Factory will repair or replace at their descretion in a timely manner. We (GoodieStore, Inc) assume no liability and accept no responsibility for any consequential problems or damages that may result from an order error, shipping errors or missed delivery target dates.
Again…Due to the made or finished to order nature of our products, Product sales are final unless otherwise noted or agreed on. Returns at time of delivery in the case of damage or errors in shipping are acceptable at no charge but the claim must also be filed with the carrier. CALL for approval. There are no refunds, returns or exchanges on made or finished to order products so be sure your order is correct. If unsure about terms or product detail, please inquire before you order.
Ceramics & Clay: We do not recommend direct planting in Ceramic containers, unless a liner is used or containers are sealed, with a protective pad between planter and surfaces.. We may offer a Sealant to our customers on request. These can also be ordered with optional drain holes if wanted.
Clay and Ceramic products are not recommended in areas that have freezing weather.
Metals: Brass, Bronze, Copper, Stainless Steel, etc: are fine for indoors or out but need to have a liner to protect metal and to prevent leaks. Clean them with a damp rag - no abrasive since there is usually a clear finish applied to keep surface from tarnish. If ordered unfinished, treat as you would any other fine metal product. Custom orders welcome!
Aluminum: same as above. Colors on aluminum can be damaged by chemicals and abrasive cleaners. Just use a damp rag.
Fiberglass: Great for indoors or out. Clean as above. Can also be ordered with optional drain holes. Custom orders welcome!
Note: Goodiestore does not control sales from advertiser and banner links. GoodieStore accepts no liability for business conducted with any off-site links to other independent sites, affiliates or advertisers found on this site.
The * links to other sites, found on various sections of Goodiestore.com are only provided for added information on other resources that you may find useful, advertiser and/or other off-site links, are not affiliated with and have no connection with The Goodiestore or it's principals. Goodiestore, Inc AKA Goodiestore.com accepts no liability or responsibility for any business done with these independent companies or any issues resulting from such business. All communication related to use of advertiser or resource links and / or any resulting issues should be done with those companies.
Thank you for considering us for your Planter, Ash - Trash recpeticle and site amenities needs. Our quality lines of interior plantscaping containers, planters, pots and accessories of materials such as solid brass, chrome, stainless steel, bronze, copper, ceramic, clay, fiberglass and plastic composites are the finest in the world. Our styles of commercial plantscaping planters are the hardest to find, and we also have, or can have made anything you require. Custom designs welcome.
We are always adding more products, Check back often.
Thank you for your business,
GoodieStore /Planter Designs